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    Notes on conversations that convert.

    What we're learning while building AI voice, SMS, and web chat agents for local businesses — and how to put it to work.

    ai-searchseo

    How to Get Your Business Cited by ChatGPT, Claude and Perplexity

    AI assistants are becoming the front door for local search, and they pick sources differently than Google does. Here's what actually makes a business citable.

    5 min read
    comparisonbuying-guide

    Podium vs Birdeye vs SayConvo: What to Ask Before You Sign

    Comparing feature lists is the least useful way to choose a customer conversation platform. The questions that decide whether it works for a small business are about commitment, setup, and what happens when you want out.

    6 min read
    reviewsgrowth-tools

    QR Codes for Google Reviews: Making the Ask Actually Work

    Most review QR codes fail for the same three reasons — wrong moment, too many taps, and no follow-up. Here's how to place them so customers actually finish the review.

    6 min read
    paymentssms

    Text-to-Pay: Why SMS Payment Requests Get Small Businesses Paid Faster

    Invoices don't go unpaid because customers won't pay. They go unpaid because paying is inconvenient. Here's how to send a payment request by text that gets settled the same day.

    6 min read
    smslead-response

    Speed to Lead: Why the First Five Minutes Decides the Sale

    Response time predicts conversion better than lead source, ad copy, or follow-up volume. Here's how to get a real reply out in under five minutes without hiring anyone.

    5 min read
    ai-voicelead-response

    Why Missed Calls Cost Local Businesses More Than Ad Spend

    Most local businesses miss a third of their inbound calls, and nearly all of those callers never call back. Here's how to size the leak before you spend another dollar on ads.

    4 min read

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